1. Appointment & Cancellation Policy

We respect your time and ask that you extend the same courtesy to our therapists and other patients. Appointments are scheduled in 45-60 minute blocks to ensure you receive comprehensive, undivided attention during your session.

• Cancellation: Please provide at least 24 hours notice if you need to cancel or reschedule.
• Late Cancellation: Cancellations made less than 24 hours in advance may be subject to a $50 fee.
• No-Show: Failure to attend a scheduled appointment without notice will incur a $75 fee.
• Arrival: Please arrive 10 minutes before your scheduled appointment for check-in and preparation.

We understand emergencies happen. These fees may be waived at the clinic's discretion for valid emergencies or extreme circumstances.

2. Insurance & Payment Terms

We accept most major insurance plans including Medicare, Medicaid, and private insurers. Payment is expected at the time of service unless prior arrangements have been made.

• Copayments: Your insurance copayment is due at the beginning of each visit.
• Deductibles: Any unmet deductible amounts must be paid before insurance benefits apply.
• Self-Pay: Patients without insurance or choosing to self-pay receive a 15% discount on services.
• Payment Methods: We accept cash, credit/debit cards, HSA/FSA cards, and CareCredit.

We provide detailed superbills for out-of-network reimbursement upon request. Please allow 5-7 business days for processing.

4. Telehealth Services

We offer virtual physical therapy consultations for appropriate cases. By participating in telehealth:

• You confirm you are in a private location with adequate internet connection
• You consent to the session being recorded for your medical record (never shared externally)
• You understand that telehealth has limitations and may not be suitable for all conditions
• You agree not to record the session without prior written consent

5. Patient Responsibilities

To achieve the best possible outcomes, patients agree to:

• Provide accurate and complete health information to your therapist
• Follow the prescribed home exercise program as directed
• Communicate any pain, discomfort, or concerns during treatment
• Arrive on time and notify the clinic of any schedule changes
• Treat clinic staff and other patients with respect and courtesy

6. Clinic Policies

• Attire: Please wear comfortable, loose-fitting clothing appropriate for physical activity
• COVID-19: Masks are optional but encouraged for symptomatic individuals
• Minors: Patients under 18 must be accompanied by a parent or guardian for the first visit
• Personal Belongings: The clinic is not responsible for lost or stolen items
• Conduct: Inappropriate behavior toward staff will result in immediate discharge from care

7. Emergency Care

Our clinic does not provide emergency medical services. If you are experiencing:

• Chest pain or difficulty breathing
• Sudden severe headache or vision changes
• Uncontrolled bleeding
• Suspected fracture or dislocation (if urgent)

Please call 911 or proceed to the nearest emergency room immediately.

8. Our Commitment to You

At Handson Washington, we are committed to:

• Providing evidence-based, personalized physical therapy care
• Respecting your time with minimal wait times and efficient scheduling
• Maintaining the highest standards of professionalism and compassion
• Protecting your health information in accordance with HIPAA regulations
• Honoring your communication preferences for marketing contacts

If you have any questions about these terms, please contact us at: